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Terms and Conditions

PopFlash.Photo WILL NOT accept any return or exchange without an RMA number. To obtain an RMA number please contact at sales@popflash.com or by phone at 805-492-6548. All exchanges/returns(not including electronic equipment) MUST be done within seven (7) days of the purchase. Popflash.Photo reserves the right to either refuse the return or to impose a restocking fee of 15% on returns/exchanges without an RMA number.

Returns on electronic equipment  (ie: digital cameras), EXCLUDING RICOH DIGITAL CAMERAS, are only provided on case by case status and we MUST be notified within 24 hours of delivery of goods.  All cameras must be returned in like new condition with a maximum number of 40 pictures (equivalent to one roll of film) taken or less.  Most digital cameras have an internal electronic counter and can not be resold if an excessive amount of pictures are taken. (Besides most people know right a way if they like an item or not, so there is no need to take hundreds of pictures before returning it).  


POPFLASH is not responsible for any import or customs fees thay may be charged for order shipped outside of the United States.

Returns/exchanges must meet the following requirements:

  • NEW items must be in perfect and brand new condition and returned in the manufacturer's original and undamaged box. All manufacturer's packing materials, accessories and original UNSIGNED warranty cards must also be in perfect condition and included.
  • USED items must be returned in the same condition as when shipped.
  • Returns/Exchanges MUST be shipped PREPAID to PopFlash.Photo.
  • Returns/Exchanges MUST have RMA number or a 15% restocking fee will be imposed

Packing Tips:

  • Pack in original packing whenever possible. Bubble wrap, packing peanuts or newspaper is the preferred packing material. Wrap each item individually and secure it with tape.
  • If original packing is unavailable, choose an appropriate size box for the item(s) to be returned in to avoid bouncing around in the box. Keep a list of the items being returned or exchanged for reference.
     

PopFlash is dedicated to customer service. In addition to our online shopping cart, we offer three ways to place an order:
 

  Phone:

+1 805-492-6548

Fax:

+1 805-492-3430

Email:

SALES@POPFLASH.COM 


When ordering please include the Item Title, Item Price and Part Number

Hours of Operation:

Monday - Friday: 10:00am - 4:00pm Pacific Time

We are out for lunch between 1:00 and 2:00 Pacific Time

Saturday & Sunday: please leave message