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Returns

 

PopFlash.Photo WILL NOT accept any return or exchange without an RMA number. To obtain an RMA number please contact at sales@popflash.com or by phone at 805-492-6548. All exchanges/returns (not including electronic equipment) MUST be done within seven (7) days of the purchase. All returns/exchanges must be postmarked within seven (7) days from the date the RMA number is issued. Shipping is non-refundable.  For returns on orders which included free shipping, the shipping expense will be deducted from the refund amount. Popflash reserves the right to either refuse the return or to impose a restocking fee of 15% on returns/exchanges without an RMA number.

Returns on electronic equipment  (ie: digital cameras), are only provided on case by case status and we MUST be notified within 24 hours of delivery of goods.  All cameras must be returned in the same new condition as received by the customer with a maximum number of 40 pictures (equivalent to one roll of film) taken or less.  Most digital cameras have an internal electronic counter and can not be resold if an excessive amount of pictures are taken. (Besides most people know right a way if they like an item or not, so there is no need to take hundreds of pictures before returning it).  

All sales of Lowepro products are final, no RMA’s will be given.

Returns/Exchanges for Digital Cameras:

  • NEW items must be in perfect and brand new condition and returned in the manufacturer's original and undamaged box. All manufacturer's packing materials, accessories and original UNSIGNED warranty cards must also be in perfect condition and included. New items returned which are not in new condition may be refused or a restocking fee imposed.
  • USED items must be returned in the same condition as when shipped.
  • Returns/Exchanges MUST be shipped PREPAID to PopFlash.Photo.
  • Returns/Exchanges MUST have RMA number or a 15% restocking fee will be imposed.

Packing Tips:

  • Pack in original packing whenever possible. Bubble wrap, packing peanuts or newspaper is the preferred packing material. Wrap each item individually and secure it with tape.
  • If original packing is unavailable, choose an appropriate size box for the item(s) to be returned in to avoid bouncing around in the box. Keep a list of the items being returned or exchanged for reference
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After ontaining an RMA number, please return to the address below.

POPFLASH
2767 BAYWATER PLACE
THOUSAND OAKS, CA 91362
UNITED STATES